Welcome to The Old School Surgery

INFORMATION

Welcome to our surgery website. We hope to use this site as well as other social media platforms like face book & Instagram to give our patients up-to-date information relating to our practice and to healthcare topics.

*IMPORTANT PATIENT INFORMATION*

The Old School Surgery will be undergoing some renovations in the coming weeks, and this will include changes & improvements to the patient waiting room, reception & the dispensary. This is likely to cause some disruption to the patient entrance at the front of the building and the waiting room. The works are due to start on May 1^st, 2024. Please can we ask you to bear with us at this time why we try to improve your surgery.  Please only attend the surgery if you have a face-to-face appointment or it is really necessary. All other enquiries can be dealt with over the telephone, by using the online link above or the NHS App. Please look for signage to show you how you can enter the temporary waiting room to the side of the building and also look for parking updates as the car park will be closed. We will continue to update you on the website and on our face book page.

Thank you for your patience.

Telephone Lines

Please note the telephone lines are closed between 1pm and 2pm.

Our telephone lines are open from 08.00am to 18.00pm with the exception of the lunch time hour above.

If you have a LIFE THREATENING MEDICAL EMERGENCY please dial 999.

Our Appointment System

Our Surgery has been open and seeing for face-to-face appointments all through the pandemic. As part of managing the number of appointments that were requested and keeping our patients safe, we started a triage first appointment system.

Triage first means you will have a telephone appointment with a doctor first and they will discuss your health issues over the telephone. This allows the doctor to then bring you in to the surgery for a face-to-face appointment later that day, consult with you online, or refer you straight to the service they think best meets your needs.

There are several ways you can contact the surgery to get information or help: -

• Visiting our website
• The NHS App - The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can order repeat prescriptions, book, cancel and check appointments, as well as see parts of your medical records like test results.

• Calling us
• Using Online Services to book an appointment, get a prescription request, request access to your medical record.
• Using Our Online queries link above (allows you to submit an online admin or clinical query)

Our Annual Health checks, Phlebotomy, Nurse Led Minor Illness, Wound Care & Cervical Smear services are all running. Our Dispensary is open as usual.

Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment. Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, & healthy lifestyle.

If you have an urgent care need you can also call NHS11 which is available 24 hours a day, 7 days a week.

Prescriptions

Prescriptions can no longer be ordered over the telephone. Ordering a prescription is simple by the following methods: -

Order via the NHS App (click on the picture above)

Order via the practice online system 

Bring the white right side of the prescription into the surgery and post through the letterbox.

Disabled Access

The Practice has the following to help with Access to its services: -

Automatic door opener at the front door

Low counter in the foyer for anyone in a wheelchair

Wide doors for wheelchair access

Loop system for the hard of hearing on both reception areas

Leaflets can be made available in large print

Respecting Our Staff

We ask that everyone that attends our surgery respects our staff. We have a no tolerance policy towards physical assault, verbal intimidation, or threatening behaviour. We appreciate that the last 24 months have been difficult for everyone. The surgery staff have been working hard in the background as well as providing Covid Vaccination Clinics at the Hinckley Leisure Centre and at the surgery. They have also delivered a flu campaign alongside visiting Nursing homes and housebound patients.

Open Letter to patients

Patient National Survey Results

Please click on the link below to see how we did in the Patient National Survey.

https://www.gp-patient.co.uk/report?w=1&practicecode=C82027