Welcome to The Old School Surgery
Open Letter to patients
Monday 19th July 2021 - Information about the practice.
Face Coverings & Social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospitals , GP practices, pharmacies, or any other healthcare settings for advice, care and treatment whilst infection rates remain high. This will be under constant review. Thank you for your cooperation
Ruth May - Chief Nursing Officer for England.
Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the Covid vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.
The Old School surgery has already vaccinated all of our Nursing Home patients, & staff. as well as our Housebound patients, over 80 year olds through to 50 year olds & our at risk patients. . Our staff are working from the Hinckley Leisure Centre & The practice to deliver as many vaccines as we can as well as continue to deliver medical services. We are currently offering 2nd vaccine appointments for the groups above. It is important that you attend so you receive the best protection possible against Covid. Please wait until you are contacted about your appointment we are working through the groups as quickly as we can .
Patients aged between 18 years & 49 years will be contacted shortly via text message from Barwell Medical Centre (who are providing the service for our locality) with a link attached for them to book an appointment at Hinckley Leisure centre. We will work through the age groups as the government advises. Please wait until you receive the link or you can book in at a vaccination hub using the NHS Booking link for other hubs which may be more convenient.
Your GP practice is open: but you will notice some differences
We know that our patients continue to need our help with all the usual health care needs they have even during a pandemic. So, although we are very busy we remain open to provide the care you need. It's important to:-
- get medical help if you think you need it
- keep any appointments or procedures you have booked - unless you're told not to go
- go to hospital if you're advised to
As we start to open up more we still need to prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But its still important to get help from us if you need it. You can contact your GP surgery by:-
- Visiting our website
- using the NHS App (see below)
- Calling us
- Using Online Services
Services have changed which means you may have a phone or video call with a GP, nurse or other healthcare professional or a face to face appointment, whatever the clinician feels is appropriate. We will discuss the best option with you. We have reviewed our telephone service and increased the lines available in and out of the practice as well as increased the number of staff answering those calls.
Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate;
Please can we ask that you treat our staff with Respect, and be patient . We understand our face to face services have been limited over the last few months but that doesn't mean we haven't been seeing patients or doing all the things we normally do, we have just done them in a safe and measured way to keep you and our staff safe and to keep the surgery running. Our staff have been extremely busy dealing with an unprecedented patient demand as well as working at and organising Covid vaccination clinics.
Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;
Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, healthy lifestyle
Go Digital! The NHS has a range of Apps that can help you look after yourself. You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to:
- order repeat prescriptions
- see parts of your health record, including test results
- book, check or cancel appointments
If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week
The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or tablet
Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic.
Your GP Practice Team
The practice will start to change over the coming weeks but Covid is and will remain something we have to be mindful of so please bare with us why we ensure that our patients and our staff remain safe.
- All appointments will clinically triaged - as a patient this means you will need to call the surgery as normal, The doctor or Nurse may call you and discuss your issue over the telephone and if they feel a Face to face appointment is needed they will give you an appointment time. Do not attend the surgery without being instructed to do so. We will not allow walk in patients as you will not have been appropriately triaged.
- Please download the NHS app https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ and follow the instructions to register an account, you will then be verified and be able to order through the app all of your medications on your repeats. If you have elderly relatives that are patients that do not have a smartphone or access to the internet please get them to fill out this form and someone drop it through the letter box so we can sort alternative arrangements.
- MED3s and any letters etc will now be text to you if this is possible you will receive a link, when you click on the link you will be able to download the document requested.
- Any paper prescription requests will need to be posted through the door at the surgery or the red box in the foyer. Please remember you can download the APP, use our online services to avoid a visit to the practice.
- To drop a sample off at the surgery please come to the dispensary hatch and ring the bell. A receptionist will ask you to place your sample into a sample container.
- When you attend the practice, you will be triaged once again at the door by a staff member to see if your condition has altered since booking the appointment. You will have your temperature taken as part of this process. The waiting room is a socially distancing environment please use the chairs placed in the room and follow the signage.
- Please be reassured that we are doing all we can to ensure we can maintain this service during this difficult time. All the measures that have been put in place have been carefully considered, and the Partners feel they are needed for everyone's protection.
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
For any Covid - 19 questions, please refer straight to the government website https://www.gov.uk/coronavirus
Here you can
- Order or book a test
- Check latest travel advice
- Keep up to date with local lock downs
- Obtain an isolation note for your employer
Please contact the surgery via the phone if you are feeling clinically unwell
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Welcome to The Old School Surgery Online
Welcome to our surgery website. We hope to use this site as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
We have suitable facilities for patients with disabilities
(Site updated 27/07/2021)