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Welcome to The Old School Surgery

surgery

How to Access Services over the bank holiday

Following the announcement of the bank holiday, to mark the funeral of Her Majesty The Queen, some NHS services will be closed in Leicester, Leicestershire, Rutland (LLR) on Monday, September 19.
 
GP Practices

GP practices will close as a mark of respect for Her Majesty The Queen’s passing and to give an opportunity to staff to commemorate her funeral. This means that GP practices are not making appointments for in-person or telephone consultations on Monday. For more information visit https://leicesterleicestershireandrutland.icb.nhs.uk/gp-practices-to-close-on-the-day-of-the-queens-funeral/
 
Prescriptions

People are also reminded to order any repeat prescriptions in time to make sure they have the right amount for the bank holiday. Medication can be ordered using the NHS App, or through GP practices, which will also have an online service.
 
Community pharmacists

Community pharmacists, who are qualified health professionals, can also give a range of health advice. Bank holiday opening times for pharmacists in LLR are available at: https://www.england.nhs.uk/midlands/nhs-england-and-nhs-improvement-midlands-work/bank-holiday-pharmacy-opening-times/.
 
Mental health support

For mental health support, the Central Access Point (CAP), which is open 24 hours a day, 7 days a week, can arrange for you to speak to someone who can assess your needs and provide advice or refer you directly to an appropriate service. In LLR you can contact CAP on 0116 295 3060 and 0808 800 3302.
 
Leicestershire Partnership Trust

Please be advised that normal bank holiday arrangements will apply to services. If this affects an appointment that was due to take place on Monday, then you will be contacted directly.
 
University Hospitals of Leicester

All the urgent and emergency services for patients will continue to run as normal, however, due to the bank holiday, there will be some changes to non-urgent appointments and planned care on Monday. If this affects you, you will be contacted directly.

If your appointment is going ahead, please note that there is likely to be travel disruption with public transport running a reduced service.
 
Urgent Care

For all urgent health needs over the bank holiday, people are advised to contact NHS111 online www.111.nhs.uk or by phoning 111.

The 999 service should only be used for an urgent, life threatening, medical situation, where emergency assistance is required.

2022-2023 Flu & Covid Booster Clinics

Our first flu clinics are on our systems ready to book appointments. You can book appointments online if you have access to online appointments or ring the surgery.

We are hoping to be able to offer your Covid Booster at the same time, but this depends on vaccine deliveries. We can only offer whichever Covid vaccine the government central supply provides us with.

The first Flu / Covid clinics are:

Saturday September 24th 2022

Saturday October 1st 2022

Saturday 8th October 2022

Saturday 15th October

If you are in one of the cohorts entitled to have a free flu vaccine, please contact us or book an appointment online.

65 years & over

In a clinical risk group

50-64 years old

Information

Welcome to our surgery website. We hope to use this site as well as other social media platforms to give our patients with an up-to-date information relating to our practice and to healthcare topics.

Please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.

All Information about Covid will be on a separate section down at the bottom of this page. You can click on the Word Covid, and it will take you to the current information we have.

 

Telephone Lines

Please note the telephone lines are closed between 1pm and 2pm.

If you require URGENT Medical assistance please telephone 07532 238 033.

If you have a LIFE THREATENING MEDICAL EMERGENCY please dial 999.

 

Our Appointment System

Our Surgery has been open and seeing for face-to-face appointments all through the pandemic. As part of managing the number of appointments that were requested and keeping our patients safe, we started a triage first appointment system.

Triage first means you will have a telephone appointment with a doctor first and they will discuss your health issues over the telephone. This allows the doctor to then bring you in to the surgery for a face-to-face appointment later that day, consult with you online, or refer you straight to the service they think best meets your needs.

There are several ways you can contact the surgery to get information or help: -

  • Visiting our website
  • The NHS App - The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can order repeat prescriptions, book, cancel and check appointments, as well as see parts of your medical records like test results. https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
  • Calling us
  • Using Online Services to book an appointment, get a prescription request, request access to your medical record.
  • Using Our Online queries link   https://florey.accurx.com/p/C82027 (allows you to submit an online admin or clinical query)

Our Annual Health checks, Phlebotomy, Nurse Led Minor Illness, Wound Care & Cervical Smear services are all running. Our Dispensary is open as usual.

Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment. Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, & healthy lifestyle.

 

If you have an urgent care need you can also call NHS11 which is available 24 hours a day, 7 days a week.

Prescriptions

Prescriptions can no longer be ordered over the telephone. Ordering a prescription is simple by the following methods: -

Order via the NHS App

Order via the practice online system 

Bring the white right side of the prescription into the surgery and post through the letterbox.

 

Disabled Access

The Practice has the following to help with Access to its services: -

Automatic door opener at the front door

Low counter in the foyer for anyone in a wheelchair

Wide doors for wheelchair access

Loop system for the hard of hearing on both reception areas

Leaflets can be made available in large print

 

Respecting Our Staff

We ask that everyone that attends our surgery respects our staff. We have a no tolerance policy towards physical assault, verbal intimidation, or threatening behaviour. We appreciate that the last 24 months have been difficult for everyone. The surgery staff have been working hard in the background as well as providing Covid Vaccination Clinics at the Hinckley Leisure Centre and at the surgery. They have also delivered a flu campaign alongside visiting Nursing homes and housebound patients.

 

Open Letter to patients

Patient National Survey Results

Please click on the link below to see how we did in the Patient National Survey.

https://www.gp-patient.co.uk/report?w=1&practicecode=C82027

 

Vaccination Campaign

As a practice we have helped to deliver to our patients:-

5668 first doses of Covid Vaccinations

5542 second doses

4730 Booster Doses

We have also delivered 2605 doses of the influenza vaccination and helped vaccinate County Council transport for the elderly drivers and Marshalls who helped with the Covid campaign at the Leisure Centre.

(Site updated 16/09/2022)
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