Welcome to The Old School Surgery
Open Letter to patients
As from Monday the 25th October entry to The Old School Surgery is changing.
If you are using the Dispensary please use the Hatch in the foyer & ring the bell. This hatch will now be for Dispensary collections & queries & for dropping off any clinical samples such as urine.
If you have a general query that you need to speak to a receptionist about please ring the surgery. If you are dropping off or collecting paperwork or have a general query please enter the waiting room and follow the queue signage on the floor. We are still socially distancing 1 meter and we ask you abide by this to keep everyone safe, as well as continuing to wear your face covering.
If you have an appointment please use the self check in ensuring that you use the sanitising gel dispenser on your hands before and after you have checked in.
Please do not queue in the waiting room to make an initial doctors appointment as all appointments will continue to be triaged over the phone to ensure we are signposting you to the appropriate service. If the doctor needs to do a face to face consultation you will be given an appointment and asked to come down and see him/her. We need to try and keep everyone safe in our building throughout the winter months.
- You will be asked to leave the surgery via the rear entrance in to the car park. Thank you.
Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the Covid Booster vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.
Booster vaccinations will be offered to all patients over 50 years of age or who are in an one of the at risk groups, 182 days after their 2nd Covid Vaccination. Please wait until you are contacted if you would like your vaccination at The Hinckley Leisure Centre.
Immunocompromised Patients - 3rd Vaccination
All patients who have a medical condition or who are on medication that reduces their immune system, or having chemotherapy are entitled to a third dose of covid vaccination and then 182 days later a Booster vaccination. Please contact the surgery for more information.
Your GP practice is open: but you will notice some differences
We know that our patients continue to need our help with all the usual health care needs they have even during a pandemic. So, although we are very busy we remain open to provide the care you need. It's important to:-
- get medical help if you think you need it
- keep any appointments or procedures you have booked - unless you're told not to go
- go to hospital if you're advised to
As we start to open up more we still need to prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But its still important to get help from us if you need it. You can contact your GP surgery by:-
- Visiting our website
- using the NHS App (see below)
- Calling us
- Using Online Services
Our Appointment Services have changed which means you will have a phone call with a GP once you have booked an appointment, this is a triage call where the doctor will ask you for the history of your problem and decide which is the best person to signpost you to. This could be a face to face with the doctor, an appointment with our minor illness nurse or one of our practice nurses or an external service. This is to make sure you are seen by the best person or service to deal with you issue quickly.
Prescriptions will no longer be taken over the telephone unless you are one of our dispensing patients (this is for safety reasons ). We would ask you to use our online services including downloading the NHS App or register with one of the chemist online services if possible . If this is not possible please post your prescription through the letterbox and our Reception staff will deal with it.
Our Nursing services are getting back in place with more appointments being face to face, there are a few services that due to the infection risk involved with the procedure we arent able to reinstate. We are waiting for guidance on when we can resume those services.
Please can we ask that you treat our staff with Respect, and be patient .
We understand our face to face services have been limited During Covid but we have never stopped seeing patients face to face during this time. Things are getting back to normal but Covid is still with us and we have to protect everyone whilst following government guidance and whilst coping with an unprecedented volume of patients needing advise from our clinical team. This means we have had to put measures in place to signpost patients quickly to receive the help they need from the the right person. Our staff have been extremely busy throughout this pandemic dealing with an unprecedented patient demand as well as working at and organising Covid vaccination clinics.
Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;
Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, healthy lifestyle
Go Digital! The NHS has a range of Apps that can help you look after yourself. You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to:
- order repeat prescriptions
- see parts of your health record, including test results
- book, check or cancel appointments
If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week
The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or tablet
MED3s and any letters etc will still be text to you if this is possible you will receive a link, when you click on the link you will be able to download the document requested.
Any paper prescription requests will need to be posted through the door at the surgery or the red box in the foyer. Please remember you can download the APP, use our online services to avoid a visit to the practice.
To drop a sample off at the surgery please continue to come to the dispensary hatch and ring the bell. A receptionist will ask you to place your sample into a sample container.
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
For any Covid - 19 questions, please refer straight to the government website https://www.gov.uk/coronavirus
Here you can
- Order or book a test
- Check latest travel advice
- Keep up to date with local lock downs
- Obtain an isolation note for your employer
Welcome to The Old School Surgery Online
Welcome to our surgery website. We hope to use this site as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
We have suitable facilities for patients with disabilities
(Site updated 22/10/2021)