Welcome to The Old School Surgery
Leicester, Leicestershire and Rutland Pharmacy Survey 2022
The Leicester Leicestershire and Rutland Integrated Care Boards (ICBs), would like to hear how you feel about taking your medication. This is so they can use your views to
• Reduce patient harm from inappropriate medication use
• Help us to manage complex patient cases and inappropriate medication use
• Reduce the waste of medications resulting from inappropriate use
Your views are important to us and will help us understand the current and future needs of the local population. This survey closes on the 11th of September 2022.
Please click on the link below to take part
Pharmacy Survey 2022
Welcome to our surgery website. We hope to use this site as well as other social media platforms to give our patients with an up-to-date information relating to our practice and to healthcare topics.
Please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
All Information about Covid will be on a separate section down at the bottom of this page. You can click on the Word Covid, and it will take you to the current information we have.
Please note the telephone lines are closed between 1pm and 2pm.
If you require URGENT Medical assistance please telephone 07532 238 033.
If you have a LIFE THREATENING MEDICAL EMERGENCY please dial 999.
Our Appointment System
Our Surgery has been open and seeing for face-to-face appointments all through the pandemic. As part of managing the number of appointments that were requested and keeping our patients safe, we started a triage first appointment system.
Triage first means you will have a telephone appointment with a doctor first and they will discuss your health issues over the telephone. This allows the doctor to then bring you in to the surgery for a face-to-face appointment later that day, consult with you online, or refer you straight to the service they think best meets your needs.
There are several ways you can contact the surgery to get information or help: -
- Visiting our website
- The NHS App - The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can order repeat prescriptions, book, cancel and check appointments, as well as see parts of your medical records like test results. https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
- Calling us
- Using Online Services to book an appointment, get a prescription request, request access to your medical record.
- Using Our Online queries link https://florey.accurx.com/p/C82027 (allows you to submit an online admin or clinical query)
Our Annual Health checks, Phlebotomy, Nurse Led Minor Illness, Wound Care & Cervical Smear services are all running. Our Dispensary is open as usual.
Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment. Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, & healthy lifestyle.
If you have an urgent care need you can also call NHS11 which is available 24 hours a day, 7 days a week.
Prescriptions can no longer be ordered over the telephone. Ordering a prescription is simple by the following methods: -
Order via the NHS App
Order via the practice online system
Bring the white right side of the prescription into the surgery and post through the letterbox.
The Practice has the following to help with Access to its services: -
Automatic door opener at the front door
Low counter in the foyer for anyone in a wheelchair
Wide doors for wheelchair access
Loop system for the hard of hearing on both reception areas
Leaflets can be made available in large print
Respecting Our Staff
We ask that everyone that attends our surgery respects our staff. We have a no tolerance policy towards physical assault, verbal intimidation, or threatening behaviour. We appreciate that the last 24 months have been difficult for everyone. The surgery staff have been working hard in the background as well as providing Covid Vaccination Clinics at the Hinckley Leisure Centre and at the surgery. They have also delivered a flu campaign alongside visiting Nursing homes and housebound patients.
Open Letter to patients
Patient National Survey Results
Please click on the link below to see how we did in the Patient National Survey.
As a practice we have helped to deliver to our patients:-
5668 first doses of Covid Vaccinations
5542 second doses
4730 Booster Doses
We have also delivered 2605 doses of the influenza vaccination and helped vaccinate County Council transport for the elderly drivers and Marshalls who helped with the Covid campaign at the Leisure Centre.
(Site updated 02/08/2022)