Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Social Media Policy

We strive hard in the practice to provide a good service and accept that things may not always go as planned. We aim to continually improve our services, so we ask our patients to feedback to us if they have had any issues or to use the Practice complaints procedure to give us the opportunity to address issues and resolve them.

The Old School Surgery Social Media Policy

Named Accountable GP for all Patients

All patients at The Old School Surgery have a Named Accountable GP, who is responsible for patients overall care at the practice.  Your named GP has been allocated to you by the practice by surname, please see listed below:-

If you wish to know who your allocated GP is, please contact the practice.  You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.  If you have a preference to a particular GP at the practice, please contact the surgery, we will do our very best to accommodate your request, although this cannot be guaranteed due to the different workload of our GPs who work full time and part time.  If you do not hear from us within 3 weeks of your request, please assume your preference of GP has been assigned to you.

New patients will be allocated their named accountable GP at the point of registration by our Administration Team, a letter will be sent out to any new patients informing them of their named accountable GP.

Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Complaints Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Complaints Leaflet

Freedom of Information Publication

Freedom of Information Publication        Freedom of Information Leaflet